To access premium features and services, you will need to re-download the version you paid for, or purchase the upgrade to RealPlayer 18. If you have signed in successfully, but cannot access any Plus features, you may be signed into a different version than the one you paid for.įor example, if you purchased RealPlayer 16, then updated to RealPlayer 18 without purchasing it, you will only be able to access the basic features. Solution 2: Make sure you are signed into the correct version of RealPlayer. If you are signed in and your Plus features are active, you will see a star next to your username in the upper right. If you see 'Sign out' as an option instead, this means that you are already signed in. Solution 1: Check to see that you are signed in to RealPlayer.įrom the RealPlayer menu in the upper left, choose Sign in:

Advanced CD burning (music) or multi-session burning (data).

If you're having trouble using a specific feature: Click the name of the feature below (or try searching with the text of the error message you received): If the problem persists, you may need to delete and reset your cookies (files that contain information about your RealPlayer). If you are not using an administrator account on your computer, select the option to Run As Administrator. If you are already signed in, try signing out and signing back in-this will often trigger the installation of the additional components. If can't use any premium features: Make sure you're signed in to RealPlayer and are using the correct version. If you're unable to install the additional Plus components, make sure you are signed into an administrator account on your PC. You may either redownload RealPlayer 16 (which is no longer being updated, so some features may not work), purchase the upgrade to RealPlayer 18 Plus, or subscribe to RealTimes Premium at a discount. If you purchased RealPlayer 16 Plus, then upgraded to RealPlayer 18 without purchasing Plus or subscribing to RealTimes Premium or Unlimited, you will not be able to use your Plus features.

Although some premium features, such as DVD burning, are available offline, you must be online to sign in to RealPlayer before you can use these features.

If you're signed in to RealPlayer on your PC, you should be able to access all the paid features of RealPlayer Plus. Why can't I access the premium features even if I have subscribed to RealTimes or bought RealPlayer Plus?

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